Test Bank for Quality Management, 2/E 2nd Edition : 0135005108

Description

A Descriptive Test Bank for Quality Management, 2/E By Donna C. Summers, University of Dayton •

1. Organizational Effectiveness.
2. Organizational Philosophy.
3. Quality Systems.
4. Creating a Customer Focus.
5. Organizational Leadership.
6. Strategic Planning.
7. Human Resource Development and Management.
8. Managing the Supply Chain
9. Measures of Organizational Success.
10. Benchmarking.
11. Process Management.
12. Lean Tools and Techniques
13. Problem-solving Tools and Techniques.
14. Project Management.
15. Business Results.