Test Bank for Consumer Behavior, 12th Edition, Leon G. Schiffman, Joseph L. Wisenblit

Description

Test Bank for Consumer Behavior, 12th Edition, Leon G. Schiffman, Joseph L. Wisenblit

Table of Contents

I. Consumers, Marketers, and Technology

1. Technology-Driven Consumer Behavior

2. Segmentation, Targeting, and Positioning

II. The Consumer as an Individual

3. Consumer Motivation and Personality

4. Consumer Perception

5. Consumer Learning

6. Consumer Attitude Formation and Change

III. Communication and Consumer Behavior

7. Persuading Consumers

8. From Print and Broadcast Advertising to Social and Mobile Media

9. Reference Groups and Word-of-Mouth

IV. Consumers in their Social and Cultural Settings

10. The Family and Its Social Standing

11. Culture’s Influence on Consumer Behavior

12. Subcultures and Consumer Behavior

13. Cross-Cultural Consumer Behavior: An International Perspective

V. Consumer Decision-Making, Marketing Ethics, and Consumer Research

14. Consumer Decision-Making and Diffusion of Innovations

15. Marketing Ethics and Social Responsibility

16. Consumer Research