Test Bank for Conflict Survival Kit, The: Tools for Resolving Conflict at Work : 0131183036

Description

A Descriptive Test Bank for Conflict Survival Kit, The: Tools for Resolving Conflict at Work By Cliff B. Goodwin, Daniel B. Griffith, •

1 The Nature of Conflict
2 Preventing Conflict
3 Approaches to Conflict
4 Working Toward Collaboration
5 The Three Channels of Communication
6 Listening to Resolve Conflict and Build Lasting Relationships
7 The Communication Continua
8 Are You Capable?
9 Opening the Doors to Conflict Resolution
10 The Building Blocks to Collaboration
11 Integrative Negotiation: Negotiating as Partners
12 Overcoming Barriers to Integrative Negotiation
13 Mediating Conflicts Between Parties
14 Decision-Making Choices for the Manager
15 Handling Conflicts Requiring Direct Confrontation
16 Special Situations: “Opportunistic” Employees, Workplace Violence,  Terminations, and Bullying
17 Achieving Effectiveness as a Conflict Manager