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Solution Manual for Communicating for Results 11th Edition by Hamilton

Solution Manual for Communicating for Results: A Guide for Business and the Professions, 11th Edition, Cheryl Hamilton,

TABLE OF CONTENTS

Unit I: UNDERSTANDING COMMUNICATION IN THE WORKPLACE.

Analyze This Real-Life Case: Wal-Mart: Ethics Choices and Communication Challenges.

1. Communication and Ethics at Work: What You Should Know.

2. Organizations in the Workplace: Which Ones Fit You Best?

3. Handling Conflict, Cultural Diversity, and Relationships in the Workplace.

Unit II: PERSONALIZING COMMUNICATION IN THE WORKPLACE.

Analyze this Real-Life Case: An Engineer’s Experience with Communication and Listening.

4. Effective Listening.

5. Nonverbal Communication.

6. Anxiety, Technology, and Other Communication Obstacles.

Unit III: MAXIMIZING COMMUNICATION IN THE WORKPLACE.

Analyze This Real-Life Case: Amazon: Hiring Practices That Continue to “Raise the Bar.”

7. Basic Information for All Types of Interviews.

8. The Employment Interview.

9. Small-Group Communication and Problem Solving.

10. Participation and Leadership in Teams.

Unit IV: POLISHING ORAL AND WRITTEN COMMUNICATION IN THE WORKPLACE.

Analyze This Real-Life Case: Harry Markopolos: Why Didn’t Anyone Heed His Warnings About Madoff?

11. Informative Presentations: Plan, Research, Organize, and Deliver.

12. Verbal and Visual Supporting Materials.

13. Persuasive Presentations: Individual or Team.

14. Written Communication.

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